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Refunds & Shipping

Shipping Policy

Australian Orders

We offer a $10 flat rate for Standard Shipping & $20 Express Shipping Australia wide. Standard shipping is free for orders over $150. We use Australian Post. Please click here to see the estimated delivery time for your area. Tracking is available with all orders.

For items exceeding 22kg and 105 cm in length alternate carriers will need to be organised. This may apply for furniture items and or larger sculptural works. In this instance, contact us directly on (03) 93627703 or email mary@postindustrialdesign.com.au and we will advise you on freight costs and delivery time estimates.

Complementary Gift Wrapping service

We offer complimentary gift-wrapping on all orders. Please advise us if you require Gift Wrapping at the checkout note field. 

Click and Collect

Please check out our Click and Collect service, where you can order only and pick up in store at your convenience. Please enter 'COLLECT' at the checkout when ordering. 

New Zealand Orders

For orders to New Zealand we have a flat rate of $20 for all orders sent up to 2kg. For orders over 2kg please contact us.

International Orders

All international orders are sent with Australia Post. Please contact us if you require express delivery through another carrier and/or require insurance on you order.

For items exceeding 20kg and 105 cm in length an alternate carrier will need to be organised. This may apply for furniture items and or larger sculptural works. In this instance contact us directly on (03) 93627703 or email mary@postindustrialdesign.com.au and we will advise you on freight costs and delivery time estimates.

Order Fulfilment

Orders placed Tuesday to Thursday are dispatched the following day. Orders placed on Friday to Monday are dispatched on Tuesday. If you require you order by a certain date we will endeavour to do all we can to get your package to you on time. Please leave a note at checkout if you require priority on an order. Alternatively please call us in store (03) 93627703.

If you do require your goods urgently we recommend you select the Express post option at checkout.

As a guide it Parcel post takes between 2 – 7 days as opposed to Express Post, which is guaranteed next day delivery. This is dependant on your postcode. For detailed delivery times you can check directly on Australia Posts website HERE

Tracking your Order

Tracking numbers for all orders are sent when orders are fulfilled.

Returns Policy

We stand behind our products but sometimes . . . well, shit happens! We want you to be totally satisfied with our products and services. Our Returns Policy is designed to assist you and make this as smooth as possible.

Handmade items

We stand behind all of our bespoke and hand made products. They are all made with quality materials and love. They are however handmade, which means they often have small idiosyncrasies. Each piece is unique, and there may be slight variations on handmade products pictured on the website. For us this is one of the nicest things about buying handmade from non-factory environments.

Faulty product

You are entitled to a replacement, credit or refund where products have a major failure. We are always happy to discuss issues you may have with any product you purchase from us.

Changed your mind?

Yep it happens. We love our stuff and we want you to love it too! If you do change your mind we cannot refund your money BUT we will provide you with a gift voucher to the value of the item purchased. This does not apply to custom orders.

What we need from you:

In order to offer a refund, gift voucher or exchange we do need the following from you:

  • Return the product back to us in its original condition including packaging, manuals and accessories. This may be done in person or by mail. Return freight costs are to be paid by the purchaser.
  • Provide a receipt to verify the item was purchased at our store.
  • If the return is due to a product fault it helps us if you can provide us with any extra information we may need to process your return.

Expenses

Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.

Exclusions

In some cases a refund, replacement or repair may not be offered if you:

  • Substantially modify the product;
  • Misuse the product contrary to user instructions or packaging labels; or
  • Custom made orders;
  • Gift-vouchers
  • A change of mind when a product was especially ordered in for you.

Further information

At any time you can discuss our Returns Policy with us. Please contact Mary Long on phone (03) 93627703 or email mary@postindustrialdesign.com.au between 9.30am and 5.30pm AEST, Tuesday to Saturday.